Our contact details 

Name: Crafted Cleans Limited 

Address: 15 Rockstone Place, Directors Generals House, Southampton, United Kingdom, SO15 2EP

Email: [email protected] 

Last updated 03/11/2022

Welcome to Crafted Cleans Limited

We serve the end customer (B2C). We need to collect and store individual personal data to contact them and service their requirements to function. The information we hold is necessary and proportionate to the service we offer. Should you have any questions or concerns about how your data is handled, please get in touch with us at: [email protected] 

Below you will find some general information on how we collect and store data.

Website Contact Forms 

Client Form

This form is for individuals (potential clients) who would like us to help them with their household cleaning needs. 

Cleaner Form 

This form is for individuals (potential cleaners) who want to work with us as cleaners.

General Enquiry Form 

We occasionally receive general enquiries from individuals and business entities who wish to engage with us in some capacity.  

Online Chatbots

Our website uses Online Chat Bots to deal with enquiries in real-time and enhance the user experience. The user will have visibility of the conversation on their local device.

Emails

We receive emails from individuals or businesses. We will collect and store this information safely and securely if we deem this a business opportunity. 

CRM Database 

Based on the information we get from our multiple engagement points, we may/will create individual records on our CRM Database with a view to work with such individuals in the future.

All information is stored in our CRM systems and kept for one year unless contacted to remove the data. In such cases, we will endeavour to withdraw your data within five working days, if not sooner.

Email Marketing 

We collect information, such as name and email address, to send you helpful business and service-related content. If you wish to unsubscribe from our newsletter, click the unsubscribe link and follow the process.

All information gathered and stored is deemed necessary and proportionate to help us deal with the enquiry and operate as a business. 

Third Party

Occasionally, we may work/integrate with a trusted and reputable Third Party provider such as software, systems, individuals and businesses. This will be to support and enhance our business operations. Necessary and proportionate information is used by the Third Party to help us provide a good service.

Google Analytics

To measure website performance, we use Google Analytics. To merely understand how users interact with our website, giving us valuable insights on improving the user experience. We do not use this data for anything else, nor is this data forwarded to any external parties.

The type of personal information we collect 

We currently collect and process the following information:

• Working with us – Name, address, contact number, email address. Official ID – Passport/Driving Licence, Right to Work Documents, Characteristics/Work Reference. DBS, Fit to work medical questionnaire.
• Individuals with Cleaning needs – Name, address, access codes, contact number, email address, bank details, special instructions

How do we get the personal information, and why do we have it

Most of the personal data we process is provided to us directly by you for one of the following reasons:

• So we can find suitable cleaners for you and provide you with a tailored service.
• So we can find relevant work in line with your skills and needs.
• So we can respond to enquires made directly by you.

We use the information that you have given us to determine your suitability and eligibility to work with us

Determine how we can help you with the services we provide. 

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting [[email protected]]

How we store your personal information 

Your information is securely stored. We keep personal information for 1 Year. We will then dispose of your data by permanently removing it from our online CRM and other supporting systems.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information. 

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing – You have the right to ask us to restrict processing of your personal information in certain circumstances. 

Your right to object to processing – You have the right to object to processing your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation or you in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond.

Please get in touch with us at [email protected], if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [[email protected]].

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk